Privacy Policy

Last updated: June 23, 2025

1. Introduction

Heritage & Culture Tours Australia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Booking and payment information
• Travel preferences and special requirements
• Communication history with our customer service team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Website usage data and cookies
• Device information and location data (if permitted)
• Referral sources and website navigation patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing tour bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations, updates, and important notices
• Marketing communications (with your consent)
• Improving our services and website functionality
• Compliance with legal obligations

4. Information Sharing and Disclosure

We may share your personal information with:

• Tour operators and accommodation providers necessary for your bookings
• Payment processors for secure transaction handling
• Service providers who assist in our business operations
• Government authorities when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information
• Staff training on data protection practices

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie settings or your browser controls. For detailed information, please see our Cookie Policy.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain booking information for 7 years for accounting purposes.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: